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Return policy

Warranty. We stand behind our Products. If your bottle isn’t working as promised, please reach out to  support@hidrate.me. Our team will work with you to  fix, replace, or return your bottle for free within the first 100 days of receiving your Hidrate Spark 2.0.

Returns.  If you want to return the Product, please e-mail support@hidrate.me within the first 30 days after receiving the Product to arrange a return. Return shipping is free, provided that a) you use the pre-paid return label provided by Hidrate support team and b) the Product being returned is located in the United States (not including territories) or Canada.

Return Procedure. If you want to return the Product, please e-mail support@hidrate.me within the first 30 days after receiving the Product to arrange a return. Return shipping is free, provided that the Product being returned is located in the United States (not including territories) or Canada.

Return Conditions. The following conditions also apply to Product returns:

  • Products must be in the original packaging, containing all original parts/accessories.
  • Products must be in donatable condition to be eligible for return.
  • Products may not be returned from outside the United States or Canada.
  • If a Product is returned from an initial order, that customer or shipping address will not be eligible for additional 30 day trials on subsequent orders of that particular Product.
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