Hidrate 30 Day Satisfaction Guaranteed Return Policy:
If you are unsatisfied with your purchase from Hidrate for any reason, you have 30 days from the date of purchase to request a full refund of any product purchased on Hidrate (“Product”).
1. To qualify for a refund, all the following conditions must be met:
- A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days of the date on which you purchased the Product.
- To request an RMA, you must contact our customer service team via our website at www.hidratespark.com or via email addressed to firstname.lastname@example.org.
- Any accessories originally included with the Product you purchased must be included with your return.
- Hidrate may require that you furnish proof of purchase details to obtain an RMA.
- Returned Product(s) must be in good physical condition (not physically broken or damaged), in either its original packaging or packaging providing an equal degree of protection. The RMA number must be included along with your returned Product.
2. Additional terms and conditions:
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must prepay all shipping charges, and you shall assume all risk of loss or damage to the Product while in transit to Hidrate. If you return a Product to Hidrate (a) without an RMA from Hidrate or (b) without all parts included in the original package, Hidrate retains the right to either (1) refuse delivery of such return or (2) charge you a restocking fee equal to the higher of fifteen (15) per cent of the original price of the Product or the retail value of the missing parts. Refunds will be processed and paid within 2 weeks of Hidrate’s receipt of the Product.