FAQ

Looking for tech support? Email support@hidrate.me to get help the fastest or review articles in our Help Center.

 

ABOUT US

Our Story

In September 2014 Nadya pulled together a team of fellow U of M students for the Google Startup weekend in Minneapolis, Minnesota to build the first smart water bottle prototype. In just 54 hours, they built a water bottle that tracked water intake and synced to a mobile app on a smartphone.

The product was well received - they won third place and people began asking when the water bottles would be available for purchase. That’s the moment they knew they were on to something.

The team worked evenings and weekends for 7 months before being accepted into the Sprint Mobile Health Accelerator Program powered by Techstars. The program is a 3 month-long intensive on-site experience in Kansas City, MO in which 10 mobile-health companies selected from around the world received funding and mentorship to accelerate their businesses.  

Now the team is split between Minneapolis and Chicago, where they are hard at work bringing the product to life and staying hidrated. 

 

THE BOTTLE

Meet the Hidrate Spark 2.0

The Hidrate Spark 2.0 holds 24 fl oz (710 ml) and comes in five eye-catching colors. After many hours talking with potential customers just like you, we made the important decision to make the bottle with BPA-Free Titan plastic and without a straw. This helps prevent breaks and spills, because we want you drinking water, not cleaning it up. ;)

That said, we’re still a startup, and we love hearing from our customers, so reach out to support@hidrate.me if you have a suggestion.

 

How does the bottle track my water intake?

Great question! Your bottle comes included with a sensor stick, powered by two coin cell batteries. (That means no charging to worry about!) When you drink out of the bottle, the sensor measures how much you drank and transfers this info to the hydration app, which tracks your progress throughout the day, week and month. 

And don’t worry, the bottle detects when you’ve taken off the cap, so you won’t get any false sips from emptying or refilling the bottle.

The hydration app runs on many iOS and Android devices. Check out our full list of supported devices here!  

 

How do I care for my bottle?

We know washing dishes can be a pain, so we tried to make cleanup easy! The bottle and lid are completely dishwasher safe. Just pop out the sensor stick, and let the dishwasher do the rest. The sensor stick does need to be washed by hand, but we promise it won’t take more than a minute. We timed it. :)

A fan of extra cold water? Add ice to the bottle or put the bottle in the fridge! Just don’t put it in the freezer; it might damage the sensor stick.

Adding fruit or using other liquids (like soda or coffee) in the bottle might be tempting, but please use your bottle for water only to avoid sensor damage.

 

Other questions about the bottle or need help with an issue? Reach out to support@hidrate.me to get help the fastest or review articles in our Help Center.

 

PRICE

Why is this bottle more expensive than other water bottles?

We know there are water bottles on the market for less than $20, but we also know those bottles are only good for one thing: holding water. Our founders created the Hidrate Spark 2.0 to combat dehydration, so we designed this bottle to do more than just hold water.

Our bottle:

    • Glows to remind you to drink
    • Sends fun push reminders to your phone
    • Automatically tracks water intake
    • Syncs with hydration app via Bluetooth
    • Syncs with Fitbit, Apple Watch, MyFitnessPal and more
    • Calculates a personalized daily water goal
    • Holds water ;) 

Why does the bottle cost so much in Canada?  

We ship your bottle directly from the U.S., so the bottle’s price starts in U.S. dollars. The exchange rate between countries fluctuates daily, and unfortunately, we don’t have any control over this, but rest assured, we’re doing everything we can to keep costs down.

 

SHIPPING

Why isn’t my bottle shipped out immediately after I placed my order?

Right now, we’re still in the pre-order phase as we work to balance our supply with the high demand. But, our CTO Alex is working hard every day to make production as efficient as possible, so we can start shipping on a more immediate basis soon.

Good news! You can start your hydration journey before your bottle arrives by logging your water intake on the hydration app!

Why is shipping so high?

To make shipping more affordable for our customers, Hidrate Inc. actually subsidizes part of the shipping costs. After our payment, the shipping rate for customers is $5 for orders within the United States and $15 to orders in Canada.

We’re doing everything we can do reduce the fees even further, but we hope our help shows you how much we care about our customers.

 

RETURNS

What is your return policy?

If your bottle isn’t working as promised, please reach out to support@hidrate.me within the first 90 days of receiving your Hidrate Spark 2.0, and our team will work with you to fix, replace, or return your bottle.

For any other refunds, please contact support@hidrate.me to see what we can do! Typically, non-warranty returns will only be accepted within 30 days of receipt if the bottle is unused, in the original packaging, and contains all original parts/accessories. Because we’re still in the startup stages as a company, we ask that return shipping charges be prepaid.

If your non-warranty return is accepted, we’ll process your refund, less any original shipping/handling fees or taxes, within 2 weeks of our receipt of the bottle after an inspection from our team. :)